We provide technical support to our clients, new customers and non-subscribers, covering a range of disciplines. From Web hosting, website builds, WiFi troubleshooting, audio or visual systems, radio and TV broadcasting, ENCO Software, broadcast software and programming, PA system, CCTV… if it’s tech, we can help.

Technical support is provided to our clients through either a subscription or “Pay as you go” options. Our support service is available 24 hours a day, 7 days a week.

If you would like to access our support service for help with your computer system, broadcast ENCO automation, captioning, or audio/visual equipment, whether you subscribe to a monthly package or not, please get in touch using the Contact Us form or call 02380 984080.

If you would like us to provide you with remote support, please download and install the “TeamViewer Quick Support” application using the button here.

When the page opens, choose your operating system, then download and install the relevant “quick support” application.

TeamViewer Quick Support

General Tech Support (subscription available)

 

Basic general tech support (no subscription)

Telephone-based support service, basic troubleshooting, advice and guidance for technical assistance. Including public address systems, audio-visual, WiFi, general IT,  network infrastructure etc.

During office hours: £75 per hour

Outside office hours £105 per hour

Premium general tech support (no subscription)

Onsite support service, basic troubleshooting, advice and guidance for technical assistance. Including public address systems, audio-visual, WiFi, general IT,  network infrastructure etc.

During office hours: £85 per hour

Outside office hours £125 per hour

Mileage to site charged at £1 per mile plus 50% of the hourly rate per hour of travel. 

ENCO Software Support (subscription available)

 

Basic ENCO Software Support (no subscription)

Telephone-based support service, basic troubleshooting, advice and guidance.

During office hours: £125 per hour

Outside office hours £165 per hour

Premium ENCO Software Support (no subscription)

Telephone and remote-controlled access support for more advanced troubleshooting, broadcast programming, consultancy and advice.

During office hours: £185 per hour

Outside office hours £205 per hour

Onsite office hours £185 per hour

Onsite outside office hours £225 per hour

Mileage to the site is charged at £1 per mile plus 50% of the hourly rate per hour of travel. 

All support instances are subject to a 1-hour minimum charge. Additional costs are not included; For example, if an anti-virus subscription requires renewal or an ENCO software update subscription is required, the client is responsible for this cost in addition to the per-hour support fee. Payments are to be made in advance via debit/credit card or PayPal transfer.

Our office hours are 09:30am to 16:30pm GMT, Monday to Friday excluding bank and public holidays.

The customer accepts that any support or advice provided by The Useful Media Company LTD, its team or appointed technical advisors is done so without guarantee or warranty.

Standard Terms & Conditions apply.