Welcome to the livestream. A high speed WiFi connection will provide the best viewing experinece.
If you are not connected to WiFi and are using mobile data, please ensure you have enough data allowance in your plan.
We are unable to offer technical support during the livestream event. Please see our FAQ section below for solutions to the most common problems.
Frequently Asked Questions
I can't hear anything
You'll need to check that you have turned up the sound on your device, There's a speaker icon at the bottom left side of the video screen, if there is a cross, the incoming sound is muted. Click the speaker icon to unmute
The connection is jumpy or buffering
You'll need to be connected to a high speed internet connection. Public WiFi such as might be found in a cafe or library, may not be fast enough, or may restrict video viewing. Mobile Wifi connections might also not be fast enough to HD video streaming.
the screen keeps saying "trying to re-connect"
The stream has not yet started. Refresh your page and try again after the event start time. When the stream is ready for you to connect, you'll see a play button (small triangle in a round circle) in the middle of the screen.
The picture is zoomed in
the "cog" icon at the bottom of the video screen, allows you to zoom the screen in, you can use your mouse or finger to view different areas of the stream.
Why is the picture so small?
If you're watching on a mobile device, rotate the device into landscape (ensure your auto rotation is enabled) and press the "full screen" icon in the bottom right corner of the video screen.