Technical support is provided to our clients through subscription and “Pay as you go” options. Our support service is available 24 hours a day, 7 days a week.
If you would like to access our support service, for help with your computer system, or broadcast ENCO automation, captioning or audio/visual equipment, whether you subscribe to a monthly package or not, please email using the Contact Us form, or call; 02380 984080.
General Tech Support (subscription available)
ENCO Software Support (subscription available)
All support instances are subject to a 1-hour minimum charge. Additional costs are not included; For example, if an anti-virus subscription requires renewal or an ENCO software update subscription is required, the client is responsible for this cost in addition to the per-hour support fee. Payments are to be made in advance via debit/credit card or PayPal transfer.
Our office hours are 09:30am to 16:30pm GMT, Monday to Friday excluding bank and public holidays.
The customer accepts that any support or advice provided by The Useful Media Company LTD, its team or appointed technical advisors is done so without guarantee or warranty.